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"Frequently Asked Questions (F.A.Q.'S)"

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James E. Black Cadillac as an independent new car dealer is authorized by General Motors to sell the GM Protection Plan and/or MRP.

Buying a new car or truck is a major investment. To protect it, consider GM Protection Plan's MAJOR GUARD for coverage of virtually every electronic, electrical and mechanical part of your GM vehicle.

When Will My GMPP Expire?
I Currently Have a GMPP on My Vehicle, Can I Purchase More Coverage?
Answering Your Questions About MAJOR GUARD
What is MAJOR GUARD?
How do you know if MAJOR GUARD is right for you?
What specifically does MAJOR GUARD cover?

WHAT IS MAJOR GUARD?

MAJOR GUARD is a GM Protection Plan that covers virtually every electronic, electrical, and mechanical part of your GM vehicle, including failures caused by ordinary wear and tear. That means, if a covered component on your GM vehicle breaks or wears out, it's covered by MAJOR GUARD. A copy of the plan is available at Sample Plan.

HOW DO YOU KNOW IF MAJOR GUARD IS RIGHT FOR YOU?

Generally, if you want to drive worry-free, MAJOR GUARD is a good choice. This comprehensive plan covers just about everything. And, when you consider that today's GM vehicles have about five times the computing power of the on-board guidance system used in the Apollo moonshot, good coverage could be a smart investment.

WHAT SPECIFICALLY DOES MAJOR GUARD COVER?

It's as simple as this: If it's not on the very short list of what's not covered, it's covered! While a complete list of all the parts and components that are covered by MAJOR GUARD would fill several volumes, a partial list includes:

•Engine•Transmission•Transaxle•Front wheel drive assembly•Rear wheel drive assembly•Fuel system•Cooling system•Air conditioning•Electrical systems•Computers•ABS module•Steering •Front and rear suspension•Electric motors•All component seals and gaskets•Radio, speakers, and power antenna•Wheels•Cruise control•Seat adjuster and tracks•Wear and tear failures•Rear window defogger

WHAT'S NOT COVERED BE MAJOR GUARD?

Maintenance services (such as engine oil changes), physical damage, glass, lenses, sealed beams, lightbulbs, and tires. Components not installed by the factory including cellular phones, theft deterrent systems, or air conditioning (if factory installed they are covered). Exterior deterioration of bumpers, sheet metal, body panels, and parts. Carpet, hinges, trim, upholstery, convertible or vinyl tops, moldings or bright metal. Air and water leaks, wind noise, odors, weather-strips, squeaks, rattles, paint, rust, carburetor, throttle body assembly (except injectors), contaminated fuel system, exhaust system, catalytic converter, brake rotors, brake drums, shock absorbers, and batteries. Everything else is covered!

WHEN WILL THE PLAN EXPIRE?

The plan length and miles starts at the date of the GMPP purchase and at the odometer reading at time of purchase.

Example #1

Example: On January 1, 2008 you purchase a GMPP on your eight (8) month old Corvette (Original GM In-Service date was April 1, 2007) with 8,000 miles on the odometer. You purchase a 72 month / 72,000 mile GMPP Major Guard. Your GMPP plan would expire on January 1, 2014 or 80,000 miles, whichever comes first.

Example #2

Example: On January 1, 2008 you purchase a GMPP on your 35 month old Corvette (Original GM In-Service date was December 1, 2005) with 35,000 miles on the odometer. You Purchase a 36 month / 36,000 miles GMPP Major Guard. Your GMPP Plan would expire on January 1, 2011 or 71,000 miles, whichever comes first.

Example #3.

Example: On January 1, 2008 you try to purchase a GMPP on your 47 month old Corvette (Original GM In-Service date was December 1, 2004) with 9,000 miles on the odometer. You cannot purchase a GMPP because your vehicle is outside the original GM factory time/miles period. GM’s FIRM RULE is that you cannot purchase a GMPP on your vehicle unless it is within the 3 year / 36,000 miles (4 year / 50,000 miles for Cadillac and Select 2006 & Newer Buicks and Hummers) original warranty time/miles period.

I CURRENTLY HAVE A GMPP ON MY VEHICLE, CAN I PURCHASE MORE COVERAGE?

If your current GM Protection Plan (GMPP) – Major Guard, Value Guard or Basic Guard, has a minimum of two (2) months and 2,000 miles remaining you can purchase additional GMPP coverage. If you meet the “2 & 2” Rule above, you can upgrade to longer new policy (if available) as well as upgrading for example from a GM Basic Guard to GM’s Best Major Guard Policy. (Contact Dealership for Details)

DOES MAJOR GUARD INCLUDE ANY TOWING AND ROADSIDE ASSISTANCE?

Yes, MAJOR GUARD provides 24-hour "No Cash Needed" towing and roadside assistance. MAJOR GUARD will authorize towing or emergency road service for any disablement of the covered vehicle, or will reimburse you up to $50 for these expenses. Benefits include towing, flat tire change (using your good spare), battery jump, out-of-gas fuel delivery and locksmith/key service.

DOES MAJOR GUARD OFFER ANY RENTAL REIMBURSEMENT OPTIONS?

The GM Protection Plan will pay the cost to rent a replacement vehicle or pay for public transportation while your car is being serviced. The limit is 35 dollars per day and a maximum of $185 per visit if the vehicle is accepted for repairs or services covered by the GM Major Guard contract. The total dollar limit per vehicle will be increased to a maximum of $280 if the repairs are delayed due to a parts delay. MAJOR GUARD-covered repairs require (as does GM New Vehicle Warranty Coverage) 2.0 or more of manufacturer's labor time guide hours or cause your vehicle to be inoperable and kept in the repair facility overnight.

WHERE AND WHEN CAN MAJOR GUARD BE PURCHASED?

Major Guard can be purchased from any GM Dealer. To save big dollars, buy it from us right here from GMOutlet. Many dealers mark-up Major Guard beyond GM suggested prices by several hundred dollars. We discount every Major Guard plan we sell. You save hundreds of dollars when you buy from us! Major Guard is honored nation-wide and it doesn't matter where you bought the plan!

HOW DO I CANCEL MY POLICY?

Call GMPP Customer Service at 1-800-631-5590

WHAT CHOICES DO YOU HAVE WITH MAJOR GUARD?

MAJOR GUARD allows you a variety of choices to suit your individual vehicle ownership needs, including:
A wide range of time/mileage options, up to 7 years and 100,000 miles.
Your choice of deductibles:
$0 deductible; •$100 deductible; •$200 deductible. (For some plans, a $50 deductible is in lieu of the $0 deductible option)

WHERE IS MAJOR GUARD HONORED?

MAJOR GUARD is backed by General Motors and honored by about 9,000 General Motors Dealers from coast to coast in the U.S. and Canada. Repairs may be made at a facility of your choice.

CAN I SEE A COPY OF THE PLAN AGREEMENT?

Yes, click here for a sample copy of the plan agreement.

HOW DOES THE GM PROTECTION PLAN ADD VALUE TO YOUR GM INVESTMENT?

First of all, the GM Protection Plan protects your vehicle and assures that it is repaired to GM standards whenever necessary. Second, the plan is completely transferable to subsequent owners of your vehicle adding to the vehicle's resale value.

WHAT IF YOU'RE NOT SATISFIED WITH THE GM PROTECTION PLAN?

The GM Protection Plan comes with a GM money-back guarantee of satisfaction. You get a full refund if you cancel the Plan within 60 days of purchase and no claim is filed. After 60 days, your refund is prorated, (less a small administration fee). Contact us for details..

WHY BUY FROM US?

To save money! It's that simple! Most customers don't even question the dealer when he quotes them the GM Protection Plan Price. If so, you probably paid $200-$400 too much! Maybe even more than that! Convenience! You don't have to go back to the dealer and battle for a good price on Major Guard. A great discounted price is right here!

HOW DO I PAY FOR THE MAJOR GUARD PLAN?

We accept Master Card, Visa, American Express, Discover Card, Cashiers Checks, Personal Checks, and Money Orders (see application). Your Major Guard plan will be mailed to you from General Motors and your receipt will be e-mailed to you from our office. If you would rather talk to a person please call us at 877-472-9550..