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"GM Protection Plan Major Guard Sample Plan"
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Black Pontiac Cadillac as an independent new car dealer is authorized by General Motors to sell the GM Protection Plan and/or MRP.
IMPORTANT:
Your Coverage Agreement is enclosed...
OPEN IMMEDIATELY
Protection
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Vehicle Ident.No................................................... Ref. No. XXXXXXXXXXXXXXXXX.............................. 804674542 MAJOR GUARD: ..60/60.................... $100 DED SAMPLE A. SAMPLE Your Plan expires at the expiration date or the expiration mileage noted on your Customer Agreement. |
Welcome and thanks for selecting the GM Protection Plan.
As a valued customer, you have chosen to put your trust in us. And like trusted friends, our goal is to be there for you when you need us most.
Your Plan will expire XX/XX/XX or at XXX,XXX miles, whichever occurs first.
Your GM Protection Plan is enclosed. Please spend a moment reviewing the agreement to ensure the following items are listed correctly:
- Name and Address
- Vehicle Identification Number (VIN)
- Deductible (if any)
- Time/Mileage length of your plan
- Expiration date and expiration miles of your plan
If any of the above information appears incorrectly, or if you have any questions regarding your coverage, please call us at 1-800-631-5590, Monday - Friday, 8:00 am - 5:00 pm local time.
Sincerely, MR. GENERAL MOTORS
GENERAL MOTORS PROTECTION PLAN
- (800) 631-5590
MAJOR GUARD COVERAGE
60 Months or 60,000 Miles
AGREEMENT HOLDER:.........................................................................................................AGREEMENT REFERENCE NUMBER
SAMPLE A. SAMPLE.............................................................................................................804674542
YOURTOWN, ST 99999-9999
COVERED VEHICLE NUMBER:...........................................................................................XXXXXXXXXXXXXXXXX
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Agreement...................................Agreement...............................................Agreement Expiration Date:............................Expiration Mileage:..................................Deductible: 05/27/2000..................................60,000.....................................................100 |
- COVERAGE STARTS ON THE DATE YOU PURCHASE THIS AGREEMENT AND ENDS ON
- May 27, 2000 OR AT 60,000
MILES, WHICHEVER OCCURS FIRST.
This Agreement is between the Agreement Holder identified above ( "YOU" or "YOUR") and the Provider, General Motors Corporation ("WE," "US," and "OUR"), and includes the terms of YOUR
DEFINITIONS
"CLAIMS" refers to any COST for which YOU seek payment or reimbursement from US under this Agreement.
"COST" refers to the usual and fair charges for parts and labor to repair or replace a covered part or perform a covered service.
"DEDUCTIBLE" as identified on page 1, is the amount YOU pay per repair visit for repairs covered by this Agreement. If the same covered part fails again, no DEDUCTIBLE will apply.
"FAILURE" refers to the inability of an original or like
replacement part covered by this Agreement to function in normal service. In
"VEHICLE" refers to the covered vehicle as identified on page 1.
WHAT THIS AGREEMENT COVERS - MAJOR GUARD COVERAGE
WE will pay YOU or a repairer the COST to remedy any FAILURE, using new, used or remanufactured parts, except as explained in the items listed under the section "SERVICES AND PARTS NOT COVERED."
RENTAL COVERAGE (Not available in Hawaii) WE will pay the charge to rent a replacement vehicle or pay for public transportation up to $30 per day and a maximum of $150 per repair visit if the VEHICLE is accepted for repairs or services covered by either YOUR New Vehicle Limited Warranty or this Agreement. To be covered, the repair or service must require 2.0 or more manufacturer's labor time guide hours or cause the VEHICLE to be inoperable and kept in the repair facility overnight. The total dollar limit per repair visit will be increased to a maximum of $250 if the repairs are delayed because of a parts delay and WE are notified of the delay within the first five (5) days of the rental period.
Rental reimbursements will be made only for rental vehicles obtained through dealerships or licensed rental agencies. Bus or taxi transportation expenses will also be reimbursed. Original receipts must be provided.
TOWING AND ROAD SERVICE (Not available in
For Towing and Road Service Assistance call 1-800-439-8318
If YOUR New Vehicle Limited Warranty is in effect, this protection will apply for only that amount in excess of the amount covered by that warranty.
SERVICES AND PARTS NOT COVERED
Unless required in connection with the repair of a covered part, WE will not pay anything under this Agreement that is related to normal maintenance service including engine tune-up, suspension alignment, wheel balancing, filters, lubricants, engine coolant, drive belts, radiator hoses, heater and vacuum hoses, windshield wiper blades, air conditioning recharging, fluids, spark/glow plugs, brake pads, linings and shoes, manual clutch disc, or any other maintenance service or part required to be performed or replaced as recommended by the manufacturer's Maintenance Schedule.
Additionally, neither rust damage nor any of the following parts or services are covered under any circumstance: sheet metal, body panels, carpet, weather-strips, lenses, sealed beams, light bulbs, tires, trim, convertible or vinyl tops, moldings, bright metal, upholstery, paint, exhaust system, catalytic converter, hinges, brake rotors, brake drums, shock absorbers, batteries, carburetor, throttle body (except injectors), correction of air and water leaks, wind noise, odors, squeaks, rattles, contaminated fuel systems, bumpers, body parts, and glass.
This Agreement is not responsible for a FAILURE or CLAIM:
a) Caused by misuse, alteration, or lack of maintenance required by the Maintenance Schedule for YOUR VEHICLE, as detailed in YOUR Owners Manual;
b) Caused by collision, fire, theft, freezing, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, or water;
c) Caused by racing or other competition;
d) Caused by a condition that existed prior to purchase of this Agreement, or if the odometer has stopped or been changed;
e) Caused by pulling a trailer or another vehicle, unless YOUR VEHICLE is equipped for this as recommended by the vehicle manufacturer;
f) Covered by any warranty, factory recall or guarantee issued by the manufacturer or a repairer;
g) Occurring outside the
h) Relating to any part which is not original factory equipment or a like replacement part, whether or not it meets factory specifications. Examples may include garage door openers, cellular telephones, theft deterrent systems, and air conditioning components.
Finally, no benefits are available hereunder:
i) If a material misrepresentation was made on the Contract Registration, or if YOU are no longer using YOUR VEHICLE in accordance with the eligibility requirements stated in the Contract Registration;
j) For economic loss, including loss of time, inconvenience, lodging, food, storage or other incidental or consequential loss or damage that may result from a FAILURE.
YOUR RESPONSIBILITIES
YOU must properly maintain the covered VEHICLE which includes changing the engine oil at a minimum of every 3,000 miles or as recommended by the manufacturer. If requested, proof of required service, including receipts and work orders showing date and mileage of the VEHICLE at the time of service, must be presented to US in the event of a FAILURE or CLAIM.
CLAIM PROCEDURES
In the event of a FAILURE YOU must:
1) Use reasonable means to protect the covered VEHICLE from additional damage.
2) Contact the dealership from whom YOU purchased this Agreement.
3) Obtain prior authorization from US before any work is done on the covered VEHICLE.
If YOU need assistance in submitting a CLAIM or obtaining a service covered
by this Agreement, contact YOUR selling dealership. If YOU cannot contact the
selling dealer, for assistance call 1-800-631-5590 in the
If necessary, YOU must allow US to inspect the VEHICLE and provide any information WE may reasonably require (including proof of required maintenance) prior to completion of any repair.
WE may reimburse YOUR COST to repair or replace a covered part, if YOU submit an original paid invoice, or WE may authorize and pay for the repair, replacement, or service ourselves. In either event, covered repairs and services may be performed by the facility or YOUR choice.
OUR limit of liability shall not exceed the actual cash value of the covered VEHICLE, less the DEDUCTIBLE, for any one repair visit.
CUSTOMER SATISFACTION PROCEDURE
YOUR satisfaction and goodwill are important to US. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If a matter has not been resolved to YOUR satisfaction, the following steps should be taken:
STEP ONE - Discuss YOUR concerns with a member of the dealership management staff or owner of the facility. Normally, concerns can be quickly resolved at that level.
STEP TWO - If after contacting such persons YOUR concern remains unresolved, contact US at 1-800-631-5590, Monday through Friday, 8:00 a.m. to 5:00 p.m. local time.
APPRAISAL OF LOSS
If YOU do not agree with US on the amount of loss, either party may demand an appraisal of the loss. In this event, within sixty (60) days after the date a CLAIM is filed, each party will select a competent appraiser. The two appraisers will select an umpire and separately state the actual cash value and the amount of loss. If the appraisers fail to agree, they will submit their differences to the umpire. A decision agreed to by any two will be binding. Each of us will: a) pay his chosen appraiser; and b) bear the expenses of the umpire equally. An appraisal shall not act as a waiver of OUR rights or YOUR rights under this Agreement.
TRANSFER
To transfer this Agreement, contact the selling dealer for assistance, or provide US with the name and address of the new owner of the VEHICLE, the Agreement identification card, along with a $35 check or money order to cover the transfer fee. In either event, WE must be notified within thirty (30) days of the date VEHICLE ownership is transferred or this Agreement will no longer be in force. In the event of YOUR death, coverage will be available to YOUR spouse or legal representative.
AGREEMENT CANCELLATION AND REFUNDS
To cancel this Agreement, contact the selling dealer. The dealer will assist with YOUR cancellation request and verify the mileage of the covered VEHICLE. If YOU need additional assistance call US at 1-800-631-5590.
If YOU cancel within sixty (60) days of the date this Agreement is purchased, the entire purchase price will be refunded unless YOU have made a CLAIM. If YOU have made a CLAIM or if YOU cancel more than sixty (60) days after the purchase date, YOU or a person authorized by YOU will receive a prorated refund of the purchase price, less a $35 administration fee. The proration will be based on the lesser of days or miles of coverage remaining.
WE may cancel this Agreement in the event the charge for YOUR Agreement has not been paid, the odometer has been disconnected or altered, the New Vehicle Limited Warranty has been canceled or voided, or if there is a material misrepresentation in the Contract Registration. If WE cancel, YOU will not be charged an administration fee. If the VEHICLE is a total loss or repossessed, YOUR rights under this Agreement will transfer to the Lienholder, if any.
No refund will be paid if this Agreement was provided with the VEHICLE at no additional charge. If canceled, coverage may not be repurchased by YOU or reinstated on the VEHICLE.
STATE CANCELLATION EXCEPTIONS
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If any portion of this Agreement, or any form attached to it, conflicts with the statutes in the state where this Agreement was issued, such portions shall be amended to conform to such statutes.
OTHER CONDITIONS
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