James Black Cadillac - Ebensburg Pa

James E. Black Cadillac, Founded 1958!

GM Extended Protection Plan F.A.Q's

General Motors
Phone Numbers:
(814) 472-9550 Local

(877) 472-9550 Toll Free
(814) 472-4741 Fax

E-mail Accounts:

Sales@GMoutlet.com
GMPP@GMoutlet.com


James E. Black Cadillac as an independent new car dealer is authorized by GM to sell the GM Extended Protection Plan.
James Black Cadillac 2013 Showroom Remodel Address:
3929 Admiral Peary Highway
Rt 22 West
Ebensburg, Pa. 15931



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Online Links on the GM Extended Protection Plan:

  1. Cheverolet National Website
  2. GMC National Website
  3. Buick Extended Protection Plan - Platinum by GM
  4. Cadillac National Website
  5. James E. Black Cadillac
Press Releases & Articles

  1. Automotive News, May 2013
  2. Press Release by GM Financial, November 2013

Frequently Asked Questions:


What coverage levels does the Protection Plan offer?

There are two levels of coverage we offer through the Protection Plan: Silver and Platinum. Silver provides basic component coverage, while Platinum extends coverage to most mechanical and electrical components on your vehicle. See the Component Coverage and Additional Customer Benefits sections for more details on both plans. Our Protection Plan also includes a number of time and mileage options you can choose from. For more information, see either New Vehicle Plans or Used Vehicle Plans.

What additional customer benefits are available under both the Silver and Platinum Protection Plan coverage levels?

Both the Silver and Platinum levels of the Protection Plan include the following additional customer benefits:

1.Towing/Road Service and Lost Key & Lockout
 If the vehicle becomes disabled or inoperable during the term of the plan, Towing/Road Service is available, up to $150 per occurrence. In the event the keys to the vehicle are lost, broken or locked inside the vehicle during the term of the plan, Lost Key & Lockout Service is available, up to $35 per occurrence.

2.Rental Vehicle Reimbursement
 In the event that a mechanical breakdown of a covered component requires the vehicle be kept overnight by the dealership, you may rent a substitute vehicle from a licensed rental agency. Reimbursement under Silver and Platinum coverage provides for up to $40 per day and a maximum of $280 for each repair visit. In the event of a parts delay, you may receive up to 4 additional days at the rates specific to your coverage level.

3.Tire Protection Reimbursement
 Until expiration of the plan or a tread depth of 3/32," whichever comes first, you will be reimbursed for the repair or, if necessary, the replacement of any of the covered vehicle's tires (OE size only) that have become damaged or unsafe to use as a result of a road hazard, up to $125 per tire or a maximum of $500 during the term of the Plan.

4.Emergency Trip Interruption Reimbursement

 If your covered vehicle becomes disabled more than 100 miles from your home, the Plan will reimburse you for verifiable and receipted expenses you incur for food and accommodations for the first 4 consecutive days while the vehicle is being repaired up to a maximum of $200/day or a maximum of $800 per occurrence. Reimbursement for the purchase of alcoholic beverages will not be provided.

Where may customers go to have covered repairs completed?

During the term covered by your Plan, you may have covered repairs completed at any authorized Chevrolet, Buick, GMC, or Cadillac dealership. However, to invoke the Disappearing Deductible, you must have covered repairs completed at the dealership where you purchased the Plan.

What deductible levels are available?

Deductible levels include $0, $100 Deductible options.

How does this Protection Plan compare to the GM Certified Pre-Owned vehicle coverage?

The GM Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.

Every Certified Pre-Owned Vehicle from Chevy, Buick, or GMC comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation.

Both the new- and used-vehicle Protection Plans can extend the GM Certified Pre-Owned coverage for whatever time and mileage option you choose to purchase. For more information, see the sections covering the New-Vehicle Plans, Used-Vehicle Plans, Component Coverage, and Additional Customer Benefits.

What is the Commercial Use Surcharge?

It provides your vehicle Protection Plan coverage if you intend to use your vehicle for activities such as job-site activities, deliveries, service calls, construction, hauling, farming, ranching, rodeo, route work, carrying passengers for hire, or snowplowing. The Commercial Use Surcharge is paid for at the time of contract application.

Does the Commercial Use Surcharge exclude any vehicles?

Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental fleet, mail carrier, oil field, police or security, ambulance, shuttle service, tow truck, auto transport, road construction, fire or rescue, waste removal, dump trucks, winch trucks, hazardous materials transportation, racing or competitive driving, or any military/federal/state/city/government use.

Is coverage under the Protection Plan transferrable to a subsequent owner?

Should you sell your covered vehicle to another individual, any remaining coverage under the New or Used or Protection Plans may be transferred to the new owner prior to the plan's expiration date. You must complete a Transfer Request form within 15 days of the transfer of ownership and pay a $25 transfer fee.

Are there time and mileage options for used vehicles under the Protection Plan?

Yes - 12 months or 12,000 miles, whichever comes first
          24 months or 24,000 miles, whichever comes first
          36 months or 36,000 miles, whichever comes first
          48 months or 48,000 miles, whichever comes first

For used vehicles, when does the Protection Plan contract or term of the contract start and end?

The term covered by the Protection Plan begins on the contract purchase date and mileage at that time. The coverage term extends through your purchased time and mileage option, whichever comes first.

What components does the Silver Level Protection Plan cover?

The Silver Level Protection Plan provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a mechanical breakdown, less the applicable deductible:
- Engine
- Transmission/Transaxle
- Transfer Case
- Drive Axle
- Suspension
- Steering
- Engine Cooling
- Ignition and Charging
- Electrical
- Fuel System
- Factory-installed Air Conditioning

For a complete list of the specific components covered under the categories above, see Silver Covered Component List or the customer contract.

Does the electrical component coverage include items such as OnStar, factory navigation systems, and factory-installed video components?

Yes, both Platinum and Silver Plans include those factory-installed components.

What components does the Platinum Level Protection Plan cover?

The Platinum Plan coverage includes most components on the vehicle, including all components covered by the Silver plan. Components that are not covered are those listed on the Platinum Exclusion List and the customer contract.
 
   1.Repair or replacement of components that are recommended or required solely by the enactment of any local, state, or federal law, rule, or regulation. Repair or replacement of components recommended or required solely by a manufacturer's technical bulletin or manufacturer's update when no failure occurred.

    2.Non-mechanical, non-electrical, non-pneumatic, or non-hydraulic components, audio speakers, batteries, water and wind/air leaks, bumpers, cables, chassis, clamps, and fasteners. a.Convertible tops and their mechanisms, exhaust/EGR system, air pump and catalytic converter, PCV system, fuel vapor recovery system, gasoline fuel injectors that do not have an electrical failure, glass, hoses, line, and fitting.
        b.Mirrors.
        c.Manual clutch components, passenger/driver restraint systems, seat components, secondary ignition components, suspension springs, torsion bars, wheels, and internal computer.


Glossary:

– A –
Actual Cash Value (ACV): The retail value of the covered vehicle, on the date of loss, as listed in a national or regional guide, such as National Automobile Dealers Association (NADA) or, at our discretion, we may use an equivalent national or regional guide for the territory in which the covered vehicle is principally garaged. For a covered vehicle that has no retail value available, or is located in territories where NADA or an equivalent national or regional guide is not customarily used, ACV will be determined using the best information available to us, which we reasonably believe accurately reflects the retail value of the covered vehicle and is customarily used as the basis for establishing ACV for covered vehicles in the territory of the covered vehicle location.

Administrator: The Administrator as shown on the Registration Page.

Agreement Term: The time and mileage during which a contract is in effect.

Alternate Transportation: The Silver and Platinum Protection Plans will pay the cost to rent a replacement vehicle or for public transportation (up to $40 per day) whenever two or more manufacturer's labor time guide hours are required for a covered repair or if the vehicle must be kept overnight.

– B –

Breakdown: The failure of a covered part under normal service. A covered part has failed when it can no longer perform the function for which it was designed solely because of its condition and not because of the action or inaction of any non-covered parts. Subsequent damages resulting from the breakdown of a covered part are covered by the contract, except when you have failed to perform the recommended maintenance services for your vehicle.

– C –

Cancellation: An act that ends the Protection Plan contract earlier than the scheduled contract expiration. Cancellation requests made within 60 days of the Protection Plan purchase will be refunded in full if no claim has been made. After 60 days, contracts will be canceled using a pro rata method. Fees and requirements vary by state.

Certificate Holder Policy Period: The period of time from the inception date to the expiration date shown in your Certificate of Insurance.

Claim: A request for payment for services or repairs received based on coverage provided by a vehicle service contract, vehicle maintenance contract, or insurance policy.

Commercial Use: Vehicles used for farming or ranching, route work, job-site activities, service or repair work, delivery of goods, and snow removal. Usage must not exceed manufacturer's ratings and/or limitations.

Consequential Damage: An event or damage that occurs separately as a consequence or result of the failure of a covered or non-covered part, such as loss of time or use, inconvenience, commercial loss, personal injury, or property damage.

Constructive Total Loss: A loss of or damage to a covered vehicle that meets one or more of the following criteria:
    •The total cost to repair the covered vehicle is greater than the ACV of the covered vehicle immediately prior to the date of loss; or
    •The covered vehicle is stolen and is not recovered within 30 days from the date a police report is filed; and
    •Your primary carrier declares the vehicle a total loss.

Contract: The vehicle service contract that you have purchased from us to protect your vehicle.

Coverage: The protection you have selected, as listed in the Schedule of Coverages section.

Covered Vehicle: Each and every vehicle that you have identified to the master policyholder as a vehicle for which you desire coverage under the policy. However, no vehicle shall be deemed a covered vehicle unless the required premium for such vehicle has been paid to us when due.

Customer/Borrower: The person to whom we have extended financing for the purpose of purchasing or leasing the covered vehicle.

– D –

Date of Loss: The date that the police report regarding the theft of the covered vehicle is filed or covered vehicle incurs physical damage that is severe enough to constitute a constructive total loss, whichever applies.

Deductible: The amount you are required to pay, as shown on the Registration Page, for covered breakdowns.

Delinquent Payment: Any payment, as described in the financing contract, that remains unpaid for a period of more than 30 days after the due date stated in the financing contract. The delinquent payment will be determined as of and limited to amounts past due on the date of loss.

Diagnostic: The system investigation required to determine the cause of the failure.

– F –

Financing Contract: The contract that represents the financing agreement between you and the lender for the purchase or lease of the covered vehicle.

Franchised Dealer: A dealer that is part of a franchise organization.

– G –

GAP Addendum: The Guaranteed Automobile Protection contract.

Gray Market Vehicle: A vehicle sold in the United States that has been imported through a channel other than a manufacturer's authorized distributor, and therefore does not have a warranty that is valid in the United States.

– M –

Master Policy: The insurance policy issued by us to the master policyholder that provides coverage to any eligible holder of a Certificate of Insurance and is also referred to throughout the Certificate of Insurance as "this policy."

Master Policyholder Insured: The motor vehicle dealer, lender, or lessor who has obtained this coverage on your behalf and from whom you have obtained the Certificate of Insurance.

Maximum Eligibility Limit: With regard to new vehicles, the MSRP of $125,000, and with regard to used vehicles, the NADA retail value of $125,000 or a maximum financing amount of $125,000.

Maximum Payable Loss: The maximum possible amount that we will waive under the terms and conditions of the GAP Addendum, as shown on the first page of the GAP Addendum contract.

Maximum Term: The duration in months shown on the first page of the GAP Addendum contract, under the box labeled "Maximum Term of GAP."

Maximum Vehicle Financing Percentage: The portion of the financing on the covered vehicle (if any) up to 150% of the MSRP (for new vehicles)/NADA (for used vehicles) of the covered vehicle.

MSRP: Manufacturer's Suggested Retail Price.

– N –

NADA: National Automobile Dealers Association.

Net Payoff: The amount, as of the date of loss, necessary to fully satisfy a financing contract minus any unearned interest, lease or loan charge, late charge, any delinquent payment, uncollected service charge, refundable prepaid tax or fee, disposition fee, termination fee, or penalty fee; the recoverable portion of any financed insurance charge or any financed amount for unearned insurance premium or refundable charge (including, but not limited to any credit life, vehicle service coverage/warranty, or guaranteed automobile protection charge); any amount that is built into or added to the loan or lease balance after the inception date of the financing contract; and any loan or special finance offer that may waive or delay payment of principal and/or interest.

– O –

OEM Tire Warranty: The original equipment manufacturer's warranty attached to your tires/wheels, that covers expenses incurred for necessary repairs to fix any defects in material or workmanship.

– P –

Payable Loss: The difference between the net payoff: The amount of primary insurance settlement or 90% of ACV, whichever amount is greater and, except in the case of covered theft, minus any damage due to wear and tear, freezing, mechanical or electrical breakdown or failure, or road damage to tires.

Platinum: The Protection Plan's most comprehensive, premium vehicle service contract, covering most components of the vehicle as well as providing Roadside Assistance and Trip Interruption, including towing.

Pre-existing: A condition that within all reasonable mechanical probability relates to the mechanical fitness of your vehicle prior to Contract issuance.

Primary Carrier: The insurance company that, on the date of the loss is under contractual obligation to you to provide physical damage coverage on the covered vehicle; or is under contractual obligation to provide liability coverage to the person or entity that is legally responsible for the constructive total loss.

Primary Insurance Settlement: The amount paid by the primary carrier to you, and by virtue of its contractual obligation, to insure the covered vehicle for damage to or loss of such covered vehicle plus any unpaid insurance premium, charge for any past-due premium payment, towing charge, or storage.

Protection Plan: A vehicle service contract and vehicle maintenance contract for vehicles sold by GM and affiliated dealers.

Public Roadway: A paved or gravel roadway that is maintained by local or state authorities.

– R –

Registered: A submitted claim has been recorded by the administrator and a claim reference number has been issued.

Registration Page: The numbered document that must be attached to and forms part of the contract. It lists information regarding you, your vehicle, coverage selected, and other vital information.

Repair: The necessary labor and parts services we will provide for an authorized repair facility to restore your vehicle's tires/wheels when damaged from contact with a road hazard.

Roadside Assistance: A part of Platinum coverage that includes 24-hour, toll-free service for flat-tire change, towing, battery jump, locksmith/key service, and out-of-gas fuel delivery (up to $100 per occurrence).

Road Hazard: Damage that results from your tires/wheels' contact with a pothole, debris (i.e., nails, glass, rocks, tree limbs), curb, or any other object or condition not normally found on a public roadway. EXCEPTION: Damage that results from your tires/wheels' contact with objects or conditions within a designated construction zone or construction site (i.e., uneven lanes due to repaving, metal plates temporarily covering a hole in the road) is not covered under the terms and conditions of the contract, and should be reported to your vehicle's automobile physical damage insurance company.

– S –

Self-Financed: A loan/lease that is funded and retained by the selling dealer or an affiliate.

Schedule of Coverages: Lists the coverage provided to you for your vehicle under the contract.

Silver Protection: The Protection Plan's quality, broad-coverage vehicle service contract that covers parts and labor expenses for nine major components (engine, transmission/transaxle, front-/rear-wheel-drive components, vehicle manufacturer-installed air conditioning components, braking components, front suspension, electrical components, fuel delivery components, and steering components) as well as alternate transportation and towing.

Subsequent Damage: The direct or immediate damage to a non-covered part occurring as a singular event or failure originating with the failure of a covered part.

Successor in Interest: The party to whom the creditor has assigned his rights and interest in the covered vehicle's financing contract.

– T –

Teardown: The mechanical disassembly of a failed unit required to determine the cause and the extent of the failure.

Territory: Coverage under the GAP Addendum applies only to payable losses sustained while the covered vehicle is within: the United States of America (U.S.A.), its territories or possessions; Canada; or being transported between any of the previously stated.

Tires/Wheels: The original tires and wheels on your vehicle, which meet your vehicle's manufacturer's size and specification and are to be covered under the contract.

Tire/Wheel Damage: When the covered tire or wheel will no longer hold air or the tire will not seal to the wheel as a result of contact with a road hazard.

Transfer: The act of moving a Protection Plan from the current vehicle owner to the new owner when the vehicle is sold. (A small administrative fee may apply.)

Trip Interruption: If you are on a trip more than 100 miles from home and haven't reached your destination, Trip Interruption will reimburse you up to $200 per day ($800 maximum) for unplanned hotel and/or restaurant expenses incurred if a covered component fails and requires more than a day to repair. All work must be completed at a licensed repair facility. No deductible will apply and original receipts must be provided.

– V –

Vehicle (a): The vehicle described on the registration page.

Vehicle (b): Any four-wheel private passenger automobile, van, or light-duty truck utilized for personal purposes.

Vehicle Service Contract (VSC): An agreement that covers the parts and labor costs associated with the repair of a mechanical failure; also known by several other names, including mechanical service agreements, extended service contracts, and extended warranties.

– W –

We, Us, Our: The obligor of the Contract as stated on the Registration Page attached to the contract.

– Y –

You, Your: The Contract Holder shown on the Registration Page or the person to whom the Contract was properly transferred





The Chevrolet, GMC Buick & Cadillac Extended Protection Plan is a registered trademark of The General Motors Company. www.gmoutlet.com is owned and operated by James E. Black Cadillac,  a licensed provider of the Chevrolet, GMC, Buick & Cadillac Extended Protection Plan. Content copyright 2013. All rights reserved


CADILLAC EBENSBURG

3929 Admiral Peary Highway, Ebensburg, Pa. 15931

SALES (877) 472-9550 Option 1
SERVICE (877) 472-9550 Option 2